Effective Date: November 4, 2025

1. Introduction

GuestRAR Private Limited ("Company", "we", "our", "us") operates the website www.guestrar.com (the "Website") and provides the GuestRAR product and services (the "Service"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

• Name
• Email Address
• Phone Number
• Shipping Address

2.2. Usage Data

• IP Address
• Browser Type and Version
• Pages of our Website that you visit
• Time and Date of your visit
• Time spent on those pages

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1. Providing and Improving Our Service

• To process and fulfill your orders
• To improve the functionality and user experience of our Website
• To provide customer support

3.2. Communication

• To send you updates and important information regarding the Service
• To respond to your inquiries and requests

3.3. Security

• To protect the security and integrity of our Website and Service
• To prevent and address fraud, unauthorized activities, and other potential threats

4. Data Protection and Security

We are committed to ensuring the security of your information. Our data is stored in a complex format, making data breaches extremely difficult. We do not have a public API, and most of our requests are POST requests, adding an extra layer of security.

4.1. Data Storage

• We use industry-standard security measures to protect your data during storage and transmission.
• Access to your personal information is restricted to authorized personnel only.

4.2. Data Breach Prevention

• We employ advanced security protocols and regularly update our systems to guard against data breaches.
• We do not sell or share your data with any third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files stored on your device that help us understand how you use our Website and improve your experience.

5.1. Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Website
• Performance Cookies: Help us understand how visitors interact with our Website

6. Third-Party Services

We do not share or sell your personal information to third parties. Our data processing is handled internally, and we do not involve third-party services for data handling.

7. Your Rights

You have the following rights regarding your personal information:

7.1. Access and Correction

• You can request access to your personal information and correct any inaccuracies.

7.2. Deletion

• You can request the deletion of your personal information, subject to certain legal obligations.

7.3. Opt-Out

• You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or by contacting us directly.

8. Location Access

GuestRAR App requires your permission to access your current location to enforce location-based restrictions. Users must grant location permission, and access will be limited to within X meters of the designated premises. This ensures the app’s security features function properly, and access is restricted outside the specified radius. By permitting location access, you consent to the app using your device’s location solely for this purpose.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated at the top of the page. Your continued use of our Website and Service after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Phone: +91 7069327070
• Email: dhwalin@guestrar.com
• Website: www.guestrar.com

By using our Website and Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Check out how GuestRAR works?

GuestRAR Payments Portal - Privacy Policy

This Privacy Policy outlines how GuestRAR collects, uses, maintains, and discloses information collected from users (collectively, "Users") of the GuestRAR Payments Portal (the "Portal").

1. Data Collection

We may collect and process the following categories of data:

1.1. Personal Identification Data

• Information required to identify the payer (e.g., User ID, name, email address, contact number) as required for official record-keeping and transaction linking.
• This data is primarily used to link the payment to the correct User account (Resident, Office Bearer, etc.).

1.2. Transaction Data

• Details related to the payment transaction, including the amount, date, time, transaction status, and payment method used (excluding full financial account numbers, which are handled by the Payment Gateway).
• Details of the transaction/convenience fee and GST applied.

2. Use of Collected Data

GuestRAR uses the collected data for the following purposes:

• To process and verify payments made through the Portal.
• For internal record keeping and audit purposes.
• To send Users notifications related to their transaction status.
• To comply with legal, regulatory, and statutory requirements, including tax obligations.

3. Data Sharing and Third-Party Payment Gateway (Razorpay)

3.1. Mandatory Sharing for Processing

The processing of all financial transactions is handled by our third-party Payment Gateway, currently Razorpay. To complete a transaction, it is mandatory to share necessary data (e.g., transaction amount, User ID, and payment instrument details) with Razorpay.

3.2. Razorpay's Policies

Data shared with Razorpay is governed by the Razorpay Privacy Policy, which is applicable in addition to this Policy. We encourage Users to review Razorpay's policies to understand their data handling practices. GuestRAR does not store full credit card numbers, debit card numbers, or other sensitive financial information; this data is collected and secured directly by Razorpay.

4. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data stored on our Portal. However, no data transmission over the internet can be guaranteed to be 100% secure.

5. Changes to this Privacy Policy

GuestRAR has the discretion to update this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top of this page. We encourage Users to frequently check this page for any changes.

Contact: For any questions about this Privacy Policy, please contact the GuestRAR Management Team.